Our client is a leading software provider based in Luxembourg (social media monitoring industry), with offices in the US and Asia. We are looking for a Head of Customer Success – French market located in Luxembourg.


The Head of Customer Success for the French Market would need to have a main focus on team management and is responsible for onboarding new clients successfully, maintaining relationships with existing clients and selling additional services and products. 

This includes implementing the technical requirements, orchestrating a flawless project launch, communicating the company value proposition, identifying new opportunities with the client’s organization, and ensuring client`s success and satisfaction in assigned accounts.

Additionally, the Head of Customer Success for the French market will continuously expand the client’s use of our services and its sophistication and hence contribute to the success of our client.

As a key member of the Customer Success team, you will:

  • Elaborate a strong focus of 30% on individual targets and 70% on team targets.
  • Ensure adequate distribution of client portfolios across team members.
  • Provide support to Sales, Product and Partner department and Marketing as required.
  • Support team members in the set-up and execution of their account plans on their key account.
  • Semi-annual reviews and annual reviews.
  • Develop business objectives and action plans in cooperation with the clients, then execute them.
  • Liaise with the clients on the initial on-boarding and use of the company product to successfully leverage social data in their overall business.
  • Up-sell and expand portfolio of accounts by proactively monitoring your client`evolving business models, reviewing client’s needs and offering adapted solutions.
  • Network and attend relevant conferences and tradeshows.
  • Participate in the overall service and sales strategy.


You have at least 4 years of experience in the media monitoring industry, in a communication/PR agency, or a marketing/communications technology company.

Strong focus on team management.

You have gained experience in a business development, sales or customer success role.

You have excellent written and verbal communication skills, presenting to large and small audiences.

You have a university degree or an equivalent qualification.

You are fluent in English and French.

You have a ”can do” mentality.

Willingness to travel.

You know how to demonstrate ability to coach and develop team members, identify their strengths and put them to good use.

Able to conduct recruitment interviews after phone screen.


For more information please contact Nicolas HURLIN by phone on +352 26 29 45 20.


THE RECRUITER is a recruitment and executive search company specialised in ICT – Telecoms – Digital – Cleantech – Services & Industry. THE RECRUITER empowers companies in their recruitment and HR projects, trusting that Human Factor, thanks to committed, motivated and implicated people, will bring success and added value in any business. THE RECRUITER defines its core values as: transparency, flexibility, professionalism and commitment. We apply these rules to any HR project we are in charge of.


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